Ebay – A Safe Place To Trade?
Author: admin
Ebay – A Safe Place To Trade?
Ebay in all its marketing claims to be a safe place to trade. It claims that its Fraud Protection Program aims to protect its users against fraud and quite clearly specifies that those who have suffered fraud should get 75 of their loss reimbursed under this program if the amount is less than 100 they charge 25 for processing costs.
This claim is completely not true. I have used Ebay for years and although I have had a few transactions that left me worse off through no fault of my own I never filed a claim until recently when I didnt receive the goods for which I paid 85. I had done everything “by the book” and according to the rules of Ebay contacted the seller checked his ratings were good from previous transactions used Paypal to pay for the goods immediately tried to gain recompense through Paypal SquareTrade and the Fraud Protection Program.
However despite the fact that the same seller defrauded at least three other Ebayers that I know of in exactly the same way I got only 25 refunded. Ebay will offer me no explanation why they have kept approximately 40 of the money they owe me and despite numerous emails to Bill Cobb CEO about this I have made no progress.
I have received email responses claiming that basically its really nice of Ebay to have paid me any refund at all as they have no control over the seller’s actions. When I argued that they claim that they will refund 75 of the transaction cost this was countered by some argument about Ebay not being the same as Amazon not sure how this was relevant. I argued that ZStores were very similar to Ebay but again got counter arguments from Ebay and Bill Cobb.
I also stated that actually Ebay takes a huge chunk of every transaction as Paypal is part of the same company now in total Ebay took approx 25 of the transaction themselves so they could at least have reimbursed me with that amount. Their counterclaim was that Ebay and Paypal are separate companies!!
All I keep seeing on the website is “Paypal an Ebay company” so I hardly think that argument is fair.
I know for a fact that the others who were defrauded by the same guy as me got even less back than I did.
Is it really fair for Ebay to claim to be a Safe Trading Environment when I stand to lose 45 on every 85 I spend potentially? I dont think so!
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